Terms of Service

1. Who we are

Living Page (“Living Page”, “we”, “us”, “our”) is a service operated by Richard Henney, a sole trader trading as Living Page, based in the United Kingdom. You can reach us at hello@livingpage.app, or by post at 21 Valley Road, Stoke-on-Trent, ST3 6NN, United Kingdom.

The “Service” means the Living Page website at livingpage.app, our apps, viewers, embeds, dashboards and related tools that let you turn PDFs and documents into hosted, page-turning, embeddable readers.

2. Agreeing to these terms

By creating an account, clicking “I agree”, or otherwise accessing or using the Service, you confirm that you accept these Terms of Service (the “Terms”) and agree to be bound by them. If you do not agree, do not use the Service.

If you use the Service on behalf of a company, agency, or other organisation, you confirm that you are authorised to accept these Terms on its behalf, and “you” means that organisation.

3. Eligibility

You must be at least 18 years old (or the age of majority where you live, if higher) and legally able to enter into a contract to use the Service. The Service is intended for business and professional use.

4. Your account

• You must provide accurate information when you register and keep it up to date.
• You are responsible for keeping your login credentials secure and for all activity that happens under your account. We recommend a strong, unique password.
• Tell us promptly at hello@livingpage.app if you believe your account has been accessed without your permission.
• You may not share, sell, or transfer your account to anyone else without our consent.

5. Plans, trials and changes to the Service

We offer free and paid plans, described on our pricing page. The features, limits and prices of each plan may change as the Service develops. Where a change materially reduces a paid plan you are already on, we will give you reasonable notice.

Living Page is under active development. We may add, change, or remove features, and some features may be offered as previews or “beta” that can change or be withdrawn.

Fair use

Plan limits are listed on the pricing page. Alongside them, one technical limit applies to every plan, including paid ones: a single document may contain up to 5,000 pages. A file above that will not convert, and we will tell you so rather than converting part of it. Splitting a very long document into several shorter ones also makes it far easier to read, which is what the Service is for.

We may also apply reasonable limits to protect the Service and other customers — for example on upload size, conversion volume, or how often automated requests may be made. Where a limit affects you we will aim to tell you what it is and why, rather than simply failing.

6. Payments and billing

Paid plans are billed in advance on a recurring basis (for example, monthly) at the price shown when you subscribe, plus any applicable taxes. Subscriptions renew automatically until you cancel. You can cancel at any time from your account; cancellation stops future renewals and your paid features continue until the end of the period you have already paid for.

Selling your own documents is different. If you use paid access to charge readers for a document, you are the merchant of record for that sale, not Paddle and not us. Those sales run through your own Stripe account, your name appears on the buyer's receipt, and the contract is between you and your buyer. We take a platform fee and are not a party to the sale. Separate terms apply — see theSeller Termsand what may not be sold.

Refunds are dealt with in our Refund Policy, which forms part of these Terms. If a payment fails or is charged back, we may suspend or downgrade your paid features until it is resolved.

7. Your content

“Your Content” means the PDFs, documents, images, text, logos, links and other material you upload, publish, or make available through the Service. As between you and us, you own Your Content, and you are responsible for it.

You confirm that, for all of Your Content:

• you own it or have all the rights, licences and permissions needed to upload and publish it through the Service; and
• it does not infringe anyone’s intellectual property, privacy, or other rights, and does not break the law or these Terms.

To run the Service, you grant us a worldwide, non-exclusive, royalty-free licence to host, store, copy, convert, adapt (for technical purposes such as generating a reader or thumbnails), display and transmit Your Content — solely to operate, secure, and improve the Service and to show and deliver Your Content the way you have asked us to (for example, publishing a flipbook or serving an embed). This licence ends when you delete Your Content or close your account, except for copies already cached or served in normal operation, and except where we must keep a copy to comply with the law.

Email gate and captured addresses

On paid plans you can switch on an “email gate”, which asks readers for an email address before they can view a published document. If you use it:

• you are the data controller for the addresses you collect, and we process them for you — you must have a lawful basis to collect them and must handle them lawfully after export;
• we delete captured addresses 30 days after capture. Export them from your dashboard if you need them for longer — we are not a system of record for your leads;
• you must not use the Service to collect email addresses under false pretences, or send unsolicited marketing to addresses captured this way in breach of applicable law; and
• you accept that an email gate is a lead-capture prompt, not a security control — anyone can enter any address. Use a document password where a document must be kept private.

Unpublished content

We may remove documents that have never been published and have been inactive for an extended period. We will email you before anything is removed, and give you a reasonable opportunity to publish the document, download it, or tell us to keep it.

This does not apply to published documents, and it is not a way for us to reclaim work you are still using — a document you open, edit, or share is active. If you want something kept indefinitely without publishing it, tell us and we will.

See our Privacy Policy for how we handle this data.

8. Acceptable use

You agree not to use the Service to, and not to allow anyone else to:

• break the law, or publish content that is illegal, fraudulent, or misleading;
• infringe intellectual property or other rights, or upload content you do not have the right to share;
• upload or distribute malware, phishing content, or anything designed to harm devices, software, or data;
• gain unauthorised access to the Service or its systems, bypass security or usage limits, or scrape, probe, or overload the Service;
• publish content that is harassing, hateful, defamatory, or that sexually exploits or endangers others;
• interfere with the availability or integrity of the Service, or use it to send spam or unsolicited messages;
• resell, rent, or provide the Service to third parties except as expressly allowed by your plan (for example, using client workspaces on an agency plan).

If you come across content on the Service that infringes your rights, email hello@livingpage.app with details and we will review it and act appropriately, including removing content where required.

9. Our intellectual property

The Service itself — including its software, design, branding, the Living Page name and logo, and all related intellectual property — belongs to us or our licensors. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service in line with these Terms and your plan. You may not copy, modify, reverse-engineer, or create derivative works of the Service except as the law allows.

If you send us feedback or suggestions, you agree we may use them freely to improve the Service, without any obligation to you.

10. Third-party services and links

The Service may link to, or work with, third-party services (such as Paddle for payments, or integrations you enable). We are not responsible for third-party services, and your use of them is governed by their own terms. A link or integration is not an endorsement.

11. Suspension and termination

You can stop using the Service and close your account at any time. We may suspend or terminate your access if you materially or repeatedly breach these Terms, if required by law, or to protect the Service or other users — and, where practical and lawful, we will give you notice and a chance to put things right first.

On termination, your right to use the Service ends and we may delete Your Content after a reasonable period. Please export anything you need before closing your account. Sections that by their nature should survive termination — including content licences already granted, disclaimers, limitation of liability, and governing law — will continue to apply.

12. Disclaimers

We work hard to keep the Service running well, but except as expressly stated in these Terms and to the fullest extent permitted by law, the Service is provided “as is” and “as available”. We do not guarantee that it will be uninterrupted, error-free, or that it will meet every requirement. You are responsible for keeping your own backup copies of Your Content.

Nothing in these Terms affects the statutory rights described in section 15.

13. Limitation of liability

Nothing in these Terms limits or excludes our liability where it would be unlawful to do so — including liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot legally be limited.

Subject to that:

• we are not liable for loss of profits, revenue, business, goodwill, anticipated savings, or for any indirect or consequential loss; and
• our total liability to you arising out of or in connection with the Service and these Terms is limited to the greater of (a) the amount you paid us (through Paddle) for the Service in the 12 months before the event giving rise to the claim, or (b) £100.

If you are a consumer, this section applies only to the extent permitted by law and does not affect your statutory rights.

14. Your responsibility for claims

If you use the Service for business purposes, you agree to cover us for reasonable losses, costs, and claims we suffer because of Your Content or your breach of these Terms — for example, a claim that Your Content infringes someone’s rights. This does not apply to consumers using the Service for personal purposes.

15. Your statutory rights

If you are a consumer in the UK or EU, you have legal rights that these Terms do not override, including rights relating to digital content and services that are not as described or not provided with reasonable care and skill, and any applicable cancellation (“cooling-off”) rights. Where anything in these Terms conflicts with those rights, your statutory rights prevail. See our Refund Policy for how this works in practice.

16. Privacy

How we handle personal data is explained in our Privacy Policy, which forms part of these Terms.

17. Changes to these terms

We may update these Terms from time to time — for example, to reflect changes to the Service or the law. If a change is material, we will give you reasonable notice (such as by email or a notice in the app) before it takes effect. Continuing to use the Service after a change takes effect means you accept the updated Terms. The “last updated” date at the top shows the current version.

18. Governing law and disputes

These Terms and any dispute arising out of them are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction. If you are a consumer living elsewhere in the UK or in the EU, you keep the benefit of any mandatory protections and the right to bring a claim in your local courts.

We would always rather sort out a problem directly — please contact hello@livingpage.app first and we will do our best to resolve it.

19. General

• Whole agreement. These Terms, together with our Privacy Policy and Refund Policy, are the whole agreement between us about the Service.
• Assignment. You may not transfer your rights under these Terms without our consent. We may transfer ours as part of a reorganisation or sale of the business, without reducing your rights.
• Severability. If any part of these Terms is found unenforceable, the rest stays in force.
• No waiver. If we do not enforce a right straight away, that does not mean we give it up.
• Events beyond our control. We are not responsible for failures caused by events outside our reasonable control.